Skip to content
English
Customer portal
Go to junojourney.com
  • There are no suggestions because the search field is empty.

Custom Requests - All you need to know

What to purchase a physical book? Maybe a ticket to a Ted Talk? Didn't find what you need in Juno's On-Demand Catalog? Create a Custom Request!

With Juno, you can access almost any online merchant that accepts online payments. And the best part? Our Custom Request feature means you can have a Voucher in no time!

 

 

How to Create a Custom Request

To create a custom request, simply head over to your Juno Journey On-Demand Catalog.

On the upper right corner, click on Icon as per the screenshot below, populate the mandatory fields and then on "Create Custom Request".

 

You can also create a custom request from "My Wallet", on the bottom you will see the option "Submit a custom request":

Note: If you are not seeing this option, the custom requests are disabled.

 

How to fill in the Custom Request form?

In the following slide, you'll find a step-by-step explanation for creating a Custom Request:

 

 

💡   You can create Custom Requests for colleagues using your budget.

 

I submitted the Custom request - Now what?

According to the budget approval flow of your company, your request may be waiting for manager/admin approval, or it might be sent to Juno for processing.

 

 

Yay, I got my Juno Voucher! How do I use it?

Need help using your Juno Voucher? Click here to learn more.

 

💡 Custom Requests are one-time use cards 💳

 

 

What does Pending Purchase mean?

Once your request has been submitted (and, if needed, approved by a manager or admin), its status will change to "Pending Purchase".

The "Pending Purchase" status indicates that Juno is in the process of fulfilling your request, and you'll soon receive a Voucher.

Once you get your Voucher, the status of your request will be changed to "Voucher Generated"

 

 

FAQ

Q: Can I buy a book using a Custom Request?

A: Yes! Almost any online merchant accepting credit cards can be accessed using Juno Journey.

Q: Can I create a request for my team?

A: Yes! You can create a Custom Request on Behalf of other employees. Remember that you can only use the credits/budget available to you (personal, extra learning credit, etc.), even when creating a request for a colleague.

Q: I received my Voucher. What now?

A: Need help using your Juno Voucher? Click here to learn more.

Q: What does Pending Purchase mean?

A: The "Pending Purchase" status indicates that Juno is in the process of fulfilling your request, and you'll soon receive a Voucher.

 

❓  Need more help? Contact Support at support@junojourney.com.